Branch Supervisor

Wolseley Group; Swindon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous pension scheme

Annual leave increasing with length of

Bonuses

Healthcare access

Cycle to Work scheme

Staff discounts

Job summary

Plumb Centre Swindon, part of the Wolseley Group, is looking for a Branch Supervisor to help run day-to-day operations, supervise colleagues and deliver excellent customer service.

You will supervise and train staff, manage stock and orders, build supplier relationships, and drive deliveries in the local area with a 3.5T van. This is a full-time, on-site role with potential for growth within a leading trade merchant.

Qualifications

• Full driving licence required.
• Experience in a branch/sales environment preferred.
• Prior experience supervising a team is essential.
• Willingness to run the branch in the manager's absence.
• Comfort making outbound sales calls to gain new business.

Responsibilities

• Assist Branch Manager with day-to-day running of the branch.
• Supervise and support colleagues, providing guidance and performance feedback.
• Serve customers on the trade counter with product knowledge.
• Develop the customer base and improve retention, satisfaction and range.
• Identify and implement ways to improve profits.
• Build rapport with suppliers.
• Handle goods in/out, picking and packing heavy stock.
• Drive a 3.5T van for local deliveries to customers.

Skills

Full Driving Licence

Face-to-face sales

Team supervision

Customer service

Outbound calls

Job description

Salary:

Competitive Salary + Bonus + Excellent Benefits

Branch Supervisor - Swindon (SN2 8QF) - Plumb Centre

So, who are we? We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary there are also benefits on tap – including…

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Branch Supervisor based in Swindon, you’ll be responsible for:

• Assisting the Branch Manager with the day to day running and operations within the branch and take charge when they are not available
• Supervise and support colleagues, providing guidance, training, and performance feedback to achieve targets and goals
• Serving customers on the trade counter, offering advice and product knowledge
• Develop the customer base, improve retention, satisfaction, product mix and range
• Identify and recommend ways to improve profits
• Building rapport with suppliers
• General warehouse duties including, goods in & out, picking and packing customer orders (this will involve manual handling heavy stock i.e., toilets, sinks, boilers and radiators)
• Ensure compliance with policies and procedures
• Driving 3.5T van making deliveries to customers in the local area

This is a full-time, permanent role working 40 hours per week Monday to Friday between 07.30am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm.

And here’s what we’d like you to have to be a successful Branch Supervisor.

• A Full Driving Licence is essential
• Previous industry or merchant experience is preferable
• Prior experience as a Supervisor within a Face to Face sales environment is essential
• Willingness to step up to run the branch in the Branch Managers absence
• Someone who is comfortable making outbound sales calls to customers to gain new business
• To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic