Team Supervisor

Wolseley; Catcliffe; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonuses

Maternity / adoption leave

Discounts (online & high street)

Healthcare

YuLife app

Cycle to Work

Job summary

Plumb Centre, part of the Wolseley Group, is looking for a Team Supervisor in Barnsley. The role involves assisting the Branch Manager, supervising staff, and serving customers at the trade counter.

You’ll work to grow the customer base, improve satisfaction, and manage stock while ensuring smooth branch operations. The role requires leadership skills, experience in trade environments, and a proactive customer-focused attitude.

Qualifications

• Experience supervising or leading a team.
• Experience in plumbers' merchants or builders' merchants preferred.
• Strong customer-focused approach.
• Willing to step up in Branch Manager's absence.

Responsibilities

• Assisting the Branch Manager with day-to-day running and operations.
• Supervise and support colleagues, providing training and feedback.
• Serve customers on the trade counter with product knowledge.
• Develop the customer base and improve retention and satisfaction.
• Identify ways to improve profits and build rapport with suppliers.
• Handle goods in/out, picking and packing, and stock control.

Skills

Team leadership

Customer service

Stock control

Training & coaching

Sales growth

Job description

As a Team Supervisor based in Barnsley, you'll be responsible for:

Key Responsibilities

• Assisting the Branch Manager with the day to day running and operations within the branch and take charge when they are not available
• Supervise and support colleagues, providing guidance, training, and performance feedback to achieve targets and goals
• Serving customers on the trade counter, offering advice and product knowledge
• Develop the customer base, improve retention, satisfaction, product mix and range
• Identify and recommend ways to improve profits
• Building rapport with suppliers
• General warehouse duties including, goods in & out, picking and packing customer orders (this will involve manual handling heavy stock i.e., toilets, sinks, boilers and radiators)
• Ensure compliance with policies and procedures
• Previous experience within a plumbers' merchant, builders' merchant, or similar trade environment is preferable
• Experience supervising or leading a team with the ability to motivate, coach, and develop team members
• Positive and professional attitude with a Customer-focused approach
• Experience handling stock control and inventory management
• Ability to work well under pressure in a fast-paced environment
• Willingness to step up to run the branch in the Branch Managers absence and happy to carry out a diverse range of duties in the branch to ensure it runs smoothly
• Commercial awareness with a focus on sales growth
• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic
• Up to £28,050 dependant on skills & experience + Bonus + Excellent Benefits

Team Supervisor - Barnsley (S71 1DL) - Plumb Centre

So, who are we? We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Benefits

• Annual leave (increasing with length of service)
• a generous pension scheme (matched up to 9%)
• potential to earn bonuses
• enhanced maternity / adoption leave
• access to a great range of online and high street discounts
• free access to healthcare
• our popular YuLife app
• our Cycle to Work scheme
• and more!

This is a full-time, permanent role working 40 hours per week Monday to Friday between 07.00am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm.