Branch Supervisor

Wolseley Group; Northampton; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Pension (matched up to 9%)

Bonuses

Maternity/adoption leave

Employee discounts

Healthcare access

YuLife app

Cycle to Work

Job summary

Plumb Centre, Northampton, part of the Wolseley Group, is seeking a Branch Supervisor to support daily operations, supervise staff, and assist customers at the trade counter. You’ll help ensure smooth branch running, maintain stock flow, and deliver high service standards in a busy merchant environment.

The role is based in Northampton and involves occasional driving; full-time hours apply with benefits and a strong team culture. Apply now to join a leading UK trade merchant.

Qualifications

• Previous industry or merchant experience preferred
• Face to face customer service/sales experience
• Excellent communication skills
• Willingness to step up to run the branch in the Branch Manager's absence

Responsibilities

• Assist the Branch Manager with day-to-day operations
• Supervise and support branch staff with guidance and feedback
• Serve customers on the trade counter with product knowledge
• Build rapport with customers and suppliers; respond to queries and process sales
• Handle general warehouse duties including goods in/out, picking and packing orders
• Occasional relief delivery driving (3.5 tonne van)

Skills

Face to face customer service

Communication skills

Team player

Driving licence

Job description

Salary:

Competitive Salary + Bonus + Excellent Benefits

Branch Supervisor - Northampton - Plumb Centre

So, who are we? We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Benefits

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Branch Supervisor based in Northampton you’ll be responsible for:

• Assisting the Branch Manager with the day to day running and operations within this small branch.


• Supervise and support branch staff, providing guidance, training, and performance feedback.


• Serving customers on the trade counter, offering advice and product knowledge.


• Building rapport with customers & suppliers, responding to any queries and processing sales.


• General warehouse duties including, goods in & out, picking and packing customer orders.


• Occasional relief delivery driving, 3.5 tonne van.

This is a full-time, permanent role working 40 hours per week Monday to Friday 08.00am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm.

What we’d like you to have:

• Previous industry or merchant experience is preferable


• Prior experience in a Face to Face customer service/sales environment


• Excellent communication skills and confidence interacting with customers


• To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly


• Willingness to step up to run the branch in the Branch Managers absence


• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic


• Full UK Manual Driving Licence