Branch Supervisor

Wolseley UK Limited; Gainsborough CP; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Pension scheme (matched up to 9%)

Bonuses potential

Enhanced maternity/adoption leave

Discounts (online & high street)

Healthcare access

YuLife app

Cycle to Work

Job summary

Plumb Centre in Gainsborough is seeking a Branch Supervisor on a 6 month fixed term contract to support the Branch Manager with daily operations, supervise staff and guide customer service on the trade counter.

The role is full-time, 40 hours per week, Monday to Friday 07:30-17:00 and Saturday on rota 08:00-12:00, with potential for permanent appointment and a competitive salary plus bonus and benefits.

Qualifications

• Previous industry or merchant experience is preferable.
• Face-to-face customer service/sales environment experience.
• Excellent communication skills and confidence interacting with customers.
• Be a team player willing to take on a diverse role to ensure the branch runs smoothly.
• Willingness to step up to run the branch in the Branch Manager's absence.
• Keenness to learn with a positive and enthusiastic attitude.

Responsibilities

• Assisting the Branch Manager with day-to-day running and operations within the small branch.
• Supervise and support branch staff, providing guidance, training and performance feedback.
• Serving customers on the trade counter, offering advice and product knowledge.
• Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.
• Building rapport with customers & suppliers, responding to queries and processing sales.
• General warehouse duties including goods in & out, picking and packing customer orders.

Skills

Customer service

Sales

Team leadership

Job description

Salary: Competitive Salary + Bonus + Excellent Benefits Branch Supervisor (6 month fixed term) - Gainsborough - Plumb Centre

We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary there are also benefits on tap - including...

Benefits

• Annual leave (increasing with length of service)
• A generous pension scheme (matched up to 9%)
• Potential to earn bonuses
• Enhanced maternity / adoption leave
• Access to a great range of online and high street discounts
• Free access to healthcare
• The popular YuLife app
• Cycle to Work scheme
• ... more!

Responsibilities

• Assisting the Branch Manager with the day to day running and operations within this small branch.
• Supervise and support branch staff, providing guidance, training, and performance feedback.
• Serving customers on the trade counter, offering advice and product knowledge.
• Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.
• Building rapport with customers & suppliers, responding to any queries and processing sales.
• General warehouse duties including, goods in & out, picking and packing customer orders.

This is a full-time, temporary role working 40 hours per week Monday to Friday between 07.30am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm. There is a potential for the role to be made permanent.

Requirements

• Previous industry or merchant experience is preferable
• Prior experience in a Face to Face customer service/sales environment
• Excellent communication skills and confidence interacting with customers
• To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
• Willingness to step up to run the branch in the Branch Managers absence
• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic

Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you'll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You'll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world's largest specialist distributer of plumbing and heating products, you'll have access to a wide variety of career opportunities.