Branch Operations Leader - Customer Experience & Growth

LKQ Europe; Melksham; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Enhanced Annual Leave (Including Bank)

Exciting Career Growth

Life Assurance for Peace of Mind

24/7 Employee Assistance Programme

Exclusive Gym Discounts

Comprehensive Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Résumé du poste

LKQ Europe in Melksham is seeking an experienced Duty Manager to lead the branch day-to-day across retail, warehouse and fleet. You will coach a multi-skilled team, drive safety, service and commercial performance, and partner with the Branch Manager to deliver outstanding customer experiences.

This role offers a competitive salary, enhanced leave, and opportunities across the UK and Europe, with a supportive leadership team and a focus on development, inclusion, and continuous improvement.

Qualifications

• Previous supervisory or management experience within retail, warehouse, logistics or distribution.
• A full UK driving licence.
• Strong organisational and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Experience managing KPIs and operational performance.
• A customer-focused mindset with a drive to deliver outstanding service.
• Good knowledge of stock control and operational processes.
• Strong commercial awareness and the ability to influence business performance.

Responsabilités

• Leading the operation: Support day-to-day running of the branch across retail, warehouse and fleet operations.
• Coordinating resources to ensure smooth, efficient operations and excellent customer service.
• Driving operational excellence by maintaining company standards, policies and procedures.
• Managing stock accuracy, inventory control and stock take activities.
• Ensuring pick-to-manifest targets and customer service SLAs are consistently achieved.
• Overseeing returns, warranties and reverse logistics processes.
• Supporting Click & Collect and delivery operations.
• Ensuring fleet compliance, vehicle readiness and operational efficiency.
• Leading people: Coaching, motivating and developing colleagues across all operational areas.
• Conducting performance conversations and supporting individual development plans.
• Assisting with recruitment, onboarding and succession planning.
• Creating a positive, inclusive and customer-focused culture.
• Building a flexible, multi-skilled team capable of delivering exceptional results.
• Delivering an exceptional customer experience: Championing a customer-first culture throughout the branch.
• Supporting colleagues to deliver outstanding service every day.
• Resolving customer queries professionally and efficiently.
• Working closely with sales and operational teams to maximise customer opportunities.
• Maintaining high standards of branch presentation and operational excellence.
• Driving performance: Supporting delivery of branch sales, profit and margin targets.
• Monitoring operational costs, payroll and productivity.
• Maintaining robust cash handling and stock control procedures.
• Using KPIs and operational data to identify opportunities for continuous improvement.
• Supporting branch growth through operational excellence and commercial awareness.
• Keeping everyone safe: Promoting a safety-first culture across the branch.
• Ensuring compliance with Health & Safety legislation and company policies.
• Supporting operational, financial and stock audits.
• Maintaining accurate compliance records and operational controls.
• Ensuring all colleagues complete mandatory training and compliance requirements.

Connaissances

People leadership

Customer service

Operational excellence

KPIs & reporting

Fleet operations

Stock control

Description du poste

LKQ Europe in Melksham is seeking an experienced Duty Manager to lead the branch day-to-day across retail, warehouse and fleet. You will coach a multi-skilled team, drive safety, service and commercial performance, and partner with the Branch Manager to deliver outstanding customer experiences.

This role offers a competitive salary, enhanced leave, and opportunities across the UK and Europe, with a supportive leadership team and a focus on development, inclusion, and continuous improvement.