Branch Operations Leader: Build Teams, Deliver Excellence

Cromwell Group (Holdings) Ltd; Luton; Hybride; GBP 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Salary we recognise your contribution

Enhanced employer pension contribution

23 days annual leave plus bank holiday

Life insurance

Cycle to work

Employee discounts

Healthcare cash plan

Employee assistance programme (EAP)

Résumé du poste

Cromwell Group (Holdings) Ltd is seeking an Operations Manager to lead our Luton Branch and support the Regional Manager across the territory. You will develop a high‑performing team, optimise service fulfilment and ensure the right goods reach customers on time.

Working with Sales, Customer Service and Supply Chain, you’ll drive profitable operations, maintain safety standards and continuously improve delivery performance through effective resource planning and strong leadership.

Qualifications

• Proven experience in a Team Leader or people leadership role, with the ability to recruit, coach, motivate and develop a team.
• Experience managing a warehouse or branch environment, ideally with knowledge of industrial supplies or a technical background.
• Experience within an internal or external sales, customer service or operational environment, with the strong focus on customer satisfaction and service delivery.
• Strong organisational, analytical and problem-solving skills, with the ability to manage resources, understand customer insight and make effective operational decisions.
• Excellent communication and interpersonal skills, with the confidence to build effective relationships across Sales, Customer Service, Supply Chain, Logistics, customers and the wider branch network.
• Good IT skills, including MS Office, with a full UK driving licence; a forklift licence would be desirable.

Responsabilités

• Lead, recruit, onboard, develop and motivate the Luton Branch team, creating a positive working environment where colleagues are supported to achieve business goals.
• Take ownership of the Luton Branch operation, ensuring effective resourcing, communication, stock management, trade counter and collection‑point activity, and compliance with company procedures.
• Oversee delivery operations, branch fleet deployment and Maxoptra optimisation to achieve efficient service fulfilment, secure proof of delivery and strong OTIF performance.
• Own issues affecting service fulfilment, working with Customer Service, Customer Advocates, Sales and other stakeholders to identify solutions, resolve customer queries and deliver continuous improvement.
• Manage branch costs, productivity and quality of service, reducing unnecessary costs and maximising the use of the branch fleet to support profitable sales growth.
• Ensure Health & Safety standards, risk controls and compliance requirements are met, while supporting the Regional Manager with wider branch, territory and vending proposition objectives when required.

Connaissances

Team leadership

Warehouse management

Customer service

IT skills

Driving licence

Forklift licence desirable

Outils

MS Office

Description du poste

Cromwell Group (Holdings) Ltd is seeking an Operations Manager to lead our Luton Branch and support the Regional Manager across the territory. You will develop a high‑performing team, optimise service fulfilment and ensure the right goods reach customers on time.

Working with Sales, Customer Service and Supply Chain, you’ll drive profitable operations, maintain safety standards and continuously improve delivery performance through effective resource planning and strong leadership.