Branch Operations Lead - Drive Sales & Service

Wolseley Group; Havant; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension up to 9%

Bonuses

Healthcare

Cycle to Work

Discounts

Job summary

Plumb Centre Havant is recruiting a Branch Supervisor to lead the branch day-to-day, support the Branch Manager, supervise team members, and deliver excellent customer service at the trade counter. The role covers developing the customer base, improving profits and stock range, managing goods in/out, and ensuring compliance with policies.

It is a full-time post, 40 hours per week, Monday to Friday 07:30–17:00, with Saturdays on a rota 08:00–12:00.

Qualifications

• Previous merchant/branch experience preferable.
• Experience as Supervisor in face-to-face sales essential.
• Willingness to run the branch in the Branch Manager's absence.
• Comfort making outbound sales calls to customers.
• Team player with a diverse branch-role mindset.
• Keenness to learn with a positive attitude and work ethic.

Responsibilities

• Assist the Branch Manager with day-to-day running and operations.
• Supervise and support colleagues, provide training and feedback.
• Serve customers on the trade counter with product knowledge.
• Develop the customer base, improve retention and sales mix.
• Identify ways to improve profits and build supplier relations.
• Handle general warehouse duties (goods in/out, picking/packing)
• Ensure compliance with policies and procedures.

Skills

Face-to-face sales

Supervising team

Outbound calls

Customer service

Team player

Step up

Job description

Plumb Centre Havant is recruiting a Branch Supervisor to lead the branch day-to-day, support the Branch Manager, supervise team members, and deliver excellent customer service at the trade counter. The role covers developing the customer base, improving profits and stock range, managing goods in/out, and ensuring compliance with policies.

It is a full-time post, 40 hours per week, Monday to Friday 07:30–17:00, with Saturdays on a rota 08:00–12:00.