Branch Supervisor: Trade Counter & Ops Lead

PLUMB CENTRE; Havant; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension plan

Staff discounts

Bonus

Job summary

Plumb Centre in Havant, part of the Wolseley Group, is hiring a Branch Supervisor. You will support the Branch Manager, supervise staff, and drive sales at the trade counter while delivering excellent customer service.

The role includes warehouse duties, developing customer base, and contributing to profitability. A full-time, 40-hour week with a Saturday rota is typical, with benefits and potential bonuses.

Qualifications

• Experience supervising in a face-to-face sales environment.
• Ability to train and coach colleagues and give performance feedback.
• Strong customer-facing and product knowledge skills.

Responsibilities

• Assist Branch Manager with day-to-day operations.
• Supervise and support staff, provide guidance and training.
• Serve customers at the trade counter with product knowledge.
• Develop customer base and improve retention and satisfaction.
• Identify opportunities to improve profits.
• Build rapport with suppliers.

Skills

Team leadership

Customer service

Sales skills

Communication

Tools

Point of Sale (POS)

Stock management

Job description

Plumb Centre in Havant, part of the Wolseley Group, is hiring a Branch Supervisor. You will support the Branch Manager, supervise staff, and drive sales at the trade counter while delivering excellent customer service.

The role includes warehouse duties, developing customer base, and contributing to profitability. A full-time, 40-hour week with a Saturday rota is typical, with benefits and potential bonuses.