Branch Supervisor Operations

Wolseley UK Limited; Havant; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonus potential

Enhanced maternity/adoption leave

Discounts (online & high street)

Healthcare access

YuLife app

Cycle to Work

Job summary

Wolseley UK Limited, operating as Plumb Centre in Havant, seeks a Branch Supervisor to support the Branch Manager and lead daily branch operations. You will supervise staff, assist customers at the trade counter, and work to expand the customer base and profits.

The role is full-time with a 40-hour week, including Saturday rota. Previous supervisory experience in a trade environment is essential and a proactive, customer-focused approach is required.

Qualifications

• Previous industry or merchant experience is preferable.
• Prior experience as a Supervisor within a Face-to-Face sales environment is essential.
• Willingness to step up to run the branch in the Branch Manager's absence.
• Someone who is comfortable making outbound sales calls to customers to gain new business.

Responsibilities

• Assisting the Branch Manager with day-to-day running and operations within the branch and take charge when they are not available.
• Supervising and supporting colleagues, providing guidance, training, and performance feedback to achieve targets and goals.
• Serving customers on the trade counter, offering advice and product knowledge.
• Developing the customer base, improving retention, satisfaction, product mix, and range.
• Identifying and recommending ways to improve profits.
• Building rapport with suppliers.
• General warehouse duties including goods in & out, picking and packing customer orders (heavy stock handling).
• Ensuring compliance with policies and procedures.

Skills

Supervisory experience

Face-to-face sales

Customer service

Outbound sales calls

Job description

Salary: Competitive Salary + Bonus + Excellent Benefits

Job Title & Location

Branch Supervisor - Havant, Hampshire (PO9 2NL) - Plumb Centre

So, who are we? We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary there are also benefits on tap – including...

• Annual leave (increasing with length of service)
• a generous pension scheme (matched up to 9%)
• potential to earn bonuses
• enhanced maternity / adoption leave
• access to a great range of online and high street discounts
• free access to healthcare
• our popular YuLife app
• our Cycle to Work scheme
• and more!

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

Responsibilities

• Assisting the Branch Manager with the day to day running and operations within the branch and take charge when they are not available
• Supervising and supporting colleagues, providing guidance, training, and performance feedback to achieve targets and goals
• Serving customers on the trade counter, offering advice and product knowledge
• Developing the customer base, improving retention, satisfaction, product mix, and range
• Identifying and recommending ways to improve profits
• Building rapport with suppliers
• General warehouse duties including, goods in & out, picking and packing customer orders (this will involve manual handling heavy stock i.e., toilets, sinks, boilers, and radiators)
• Ensuring compliance with policies and procedures

This is a full-time, permanent role working 40 hours per week Monday to Friday between 07.30am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm.

Qualifications

• Previous industry or merchant experience is preferable
• Prior experience as a Supervisor within a Face-to-Face sales environment is essential
• Willingness to step up to run the branch in the Branch Managers absence
• Someone who is comfortable making outbound sales calls to customers to gain new business
• To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic

Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You’ll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world’s largest specialist distributer of plumbing and heating products, you’ll have access to a wide variety of career opportunities.