Branch Supervisor

PLUMB CENTRE; Havant; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension plan

Staff discounts

Bonus

Job summary

Plumb Centre in Havant, part of the Wolseley Group, is hiring a Branch Supervisor. You will support the Branch Manager, supervise staff, and drive sales at the trade counter while delivering excellent customer service.

The role includes warehouse duties, developing customer base, and contributing to profitability. A full-time, 40-hour week with a Saturday rota is typical, with benefits and potential bonuses.

Qualifications

• Experience supervising in a face-to-face sales environment.
• Ability to train and coach colleagues and give performance feedback.
• Strong customer-facing and product knowledge skills.

Responsibilities

• Assist Branch Manager with day-to-day operations.
• Supervise and support staff, provide guidance and training.
• Serve customers at the trade counter with product knowledge.
• Develop customer base and improve retention and satisfaction.
• Identify opportunities to improve profits.
• Build rapport with suppliers.

Skills

Team leadership

Customer service

Sales skills

Communication

Tools

Point of Sale (POS)

Stock management

Job description

As a Branch Supervisor based in Havant, you'll be responsible for:

• Assisting the Branch Manager with the day to day running and operations within the branch and take charge when they are not available
• Supervising and supporting colleagues, providing guidance, training, and performance feedback to achieve targets and goals
• Serving customers on the trade counter, offering advice and product knowledge
• Developing the customer base, improving retention, satisfaction, product mix, and range
• Identifying and recommending ways to improve profits
• Building rapport with suppliers
• General warehouse duties including, goods in & out, picking and packing customer orders (this will involve manual handling heavy stock i.e., toilets, sinks, boilers, and radiators)
• Ensuring compliance with policies and procedures
  Previous industry or merchant experience is preferable
• Prior experience as a Supervisor within a Face-to-Face sales environment is essential
• Willingness to step up to run the branch in the Branch Managers absence
• Someone who is comfortable making outbound sales calls to customers to gain new business
• To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic
  Competitive Salary + Bonus + Excellent Benefits
• Branch Supervisor - Havant, Hampshire (PO9 2NL) - Plumb Centre So, who are we? We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary there are also benefits on tap - including... Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts., This is a full-time, permanent role working 40 hours per week Monday to Friday between 07.30am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm.