Branch Operations Lead — Customer Service & Team Growth

Rexel; Brentwood; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Gainshare bonus

33 days annual leave

Private medical insurance

Staff discounts

Learning opportunities

Pension scheme

Life assurance

Job summary

Rexel Brentwood is seeking a dynamic and motivated Assistant Manager to join our team and help drive success in our branch operations, delivering exceptional customer service and meeting sales targets.

You will oversee daily branch activities, coach and develop the team, ensure policy compliance and health and safety standards, and step in for the Business Manager when needed to keep the branch running smoothly.

Qualifications

• Behaviours-focused hiring approach with emphasis on collaboration, accountability and customer focus.
• Ability to communicate clearly and build relationships with customers and colleagues.
• Strong problem-solving skills and data-driven decision making.
• Motivates and develops a high-performing team and drives engagement.

Responsibilities

• Support the Business Manager to hit sales, service and operational targets.
• Oversee daily branch operations and ensure policy and safety compliance.
• Coach and mentor the team, handling escalations and customer issues.
• Step in for the Business Manager when they are away to keep the branch running smoothly.

Skills

Collaboration

Takes accountability

Customer focus

Communication

Problem solving

Drives engagement

IT skills

Tools

Stock management system

Job description

Rexel Brentwood is seeking a dynamic and motivated Assistant Manager to join our team and help drive success in our branch operations, delivering exceptional customer service and meeting sales targets.

You will oversee daily branch activities, coach and develop the team, ensure policy compliance and health and safety standards, and step in for the Business Manager when needed to keep the branch running smoothly.