Branch Operations Leader: Coach, Motivate & Deliver

Rexel Group; Ayr; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Contributory pension scheme

Life assurance

Gainshare bonus

33 days annual leave

Holiday buy/sell

Enhanced parental leave

Private medical insurance

Staff discounts

Job summary

Rexel Ayr is seeking an Assistant Manager to lead the branch, drive sales and service excellence, and coach a high-performing team. You will step in when the Business Manager is away and model best practices in daily operations.

We value collaboration, accountability, and a customer-focused mindset, with a proactive approach to resolving issues and building strong relationships with customers and colleagues.

Qualifications

• Behaviours first: collaboration, accountability, customer focus, good communication.
• Ability to respond to customer escalations with calm, clear guidance.
• Proactive problem solving and data-informed decision making.
• Strong coaching and leadership to drive a high performing team.

Responsibilities

• Oversee daily branch operations and ensure compliance with policies and health & safety standards.
• Support the Business Manager to hit sales, service and operational targets while coaching the team.
• Act as escalation point for customer or operational issues and resolve them quickly and decisively.

Skills

Collaboration

Accountability

Customer focus

Communication

Problem solving

Team leadership

Operations

Job description

Rexel Ayr is seeking an Assistant Manager to lead the branch, drive sales and service excellence, and coach a high-performing team. You will step in when the Business Manager is away and model best practices in daily operations.

We value collaboration, accountability, and a customer-focused mindset, with a proactive approach to resolving issues and building strong relationships with customers and colleagues.