Branch Manager: Customer-Driven Optics & Hearing Care

SCRIVENS LTD; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Training & progression

Family-run culture

Staff discounts & pension

Job summary

SCRIVENS LTD in London is seeking a Branch Manager to lead a dedicated team and deliver outstanding eye and hearing care. You will drive customer service, sales growth, and maintain high professional standards in a customer-focused environment.

You will provide leadership, coaching, and hands-on support in a fast-paced retail setting, with emphasis on community engagement and staff development. The role offers a competitive salary and staff benefits.

Qualifications

• Experienced retail manager with leadership and people management skills.
• Background in optics, audiology, or healthcare preferred.
• Strong communication and customer-first mindset.
• Proactive problem solver with basic IT and POS familiarity.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service.
• Manage branch operations, meet sales targets and drive business growth.
• Oversee staff training, coaching and performance management.
• Ensure every customer receives expert advice and high-quality care.
• Oversee stock management, compliance and day-to-day branch efficiency.
• Collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.

Skills

Leadership

Customer service

People management

Communication

Commercial awareness

IT basics

POS familiarity

Tools

POS systems

Job description

SCRIVENS LTD in London is seeking a Branch Manager to lead a dedicated team and deliver outstanding eye and hearing care. You will drive customer service, sales growth, and maintain high professional standards in a customer-focused environment.

You will provide leadership, coaching, and hands-on support in a fast-paced retail setting, with emphasis on community engagement and staff development. The role offers a competitive salary and staff benefits.