Assistant Branch Manager — Lead Sales & Service
Scrivens Opticians & Hearing Care
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Benefits offered by this job
Job summary
Scrivens Opticians & Hearing Care in the United Kingdom is seeking an Assistant Branch Manager to support the Branch Manager in leading a dedicated team and delivering exceptional customer service. You will drive branch performance, ensure operational excellence, and act as a role model to achieve sales targets while maintaining high standards of clinical care.
The role involves managing daily branch operations, coaching staff, overseeing stock and merchandising, and coordinating local
Qualifications
- Experience in retail or healthcare, ideally optical or audiology.
- Strong customer service and sales background required.
- Proven ability to lead, motivate and coach a team.
Responsibilities
- Assist in managing the daily operations of the branch, ensuring smooth and efficient service
- Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
- Deliver outstanding customer service, addressing customer needs with professionalism and empathy
- Assist in staff training, coaching, and performance management
- Manage stock levels, merchandising, and branch presentation to company standards
- Help coordinate local marketing initiatives and promotional campaigns
- Step in as acting Branch Manager when required, including opening and closing the branch
Skills
Tools
Job description
Scrivens Opticians & Hearing Care in the United Kingdom is seeking an Assistant Branch Manager to support the Branch Manager in leading a dedicated team and delivering exceptional customer service. You will drive branch performance, ensure operational excellence, and act as a role model to achieve sales targets while maintaining high standards of clinical care.
The role involves managing daily branch operations, coaching staff, overseeing stock and merchandising, and coordinating local
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