Branch Manager - Estate Agent

HST Hiring Group; Lancashire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading real estate agency in Lancashire is seeking an experienced Branch Manager to oversee operations and drive business growth at their Blackburn branch. This role involves managing a team, achieving sales targets, and maintaining client relationships. The ideal candidate will have a minimum of 3 years in a senior role in the residential estate sector and strong leadership skills. Competitive salary and professional development opportunities are offered.

Benefits

Competitive salary and commission-based incentives

Ongoing professional development and training

Supportive working environment

Qualifications

• Minimum of 3 years in a senior role within residential estate agency.
• In-depth understanding of the local property market.
• Strong leadership and people management skills.

Responsibilities

• Oversee the day-to-day operations of the residential estate agency.
• Manage a team of estate agents and drive sales targets.
• Ensure compliance with relevant laws and regulations.

Skills

Team Leadership

Sales Acumen

Communication

IT Proficiency

Knowledge of local property market

Education

Professional qualification (e.g., NFOPP or ARLA)

Tools

Property management software (CRM systems)

Microsoft Office

Job description

About Us

Curtis Law Estate Agency is a leading real estate agency specialising in residential property sales, lettings, and property management. We are dedicated to providing exceptional service to our clients and pride ourselves on a reputation built on professionalism, integrity, and local expertise. We are looking for a dynamic and experienced Branch Manager to lead our residential estate agency operations and drive business growth at our Blackburn branch.

Job Overview

As the Branch Manager, you will be responsible for overseeing the day-to-day operations of the residential estate agency, ensuring the branch runs efficiently and effectively. Your role will involve managing a team of estate agents, driving sales and lettings targets, maintaining excellent customer relationships, and ensuring the delivery of high-quality services to clients. You will play a key leadership role in enhancing the branch's performance, profitability, and reputation in the local market.

Key Responsibilities

Team Leadership & Management

• Lead, motivate, and manage a team of estate agents, negotiators, and administrative staff to achieve branch objectives.
• Foster a positive, high-performance culture through regular coaching, training, and performance reviews.
• Conduct team meetings to communicate key business updates, target achievements, and provide ongoing support to staff.
• Manage staff schedules, resources, and ensure that operational processes are followed.

Sales & Business Development

• Take responsibility for driving sales and lettings targets for the branch, ensuring that both individual and team targets are met or exceeded.
• Build and maintain strong relationships with clients, property developers, landlords, and investors to grow the customer base.
• Oversee the marketing and promotion of properties, including online listings, social media campaigns, and local advertising initiatives.
• Conduct property valuations and develop strategies for gaining new listings.

Operational & Financial Management

• Monitor the branch's financial performance, managing budgets, forecasts, and profit/loss accounts to ensure profitability.
• Oversee administrative processes, ensuring that contracts, paperwork, and client communications are handled in a timely and professional manner.
• Ensure compliance with relevant laws and regulations (e.g., the Estate Agents Act, Data Protection, etc.).
• Implement and monitor effective lead generation strategies to drive business growth and sustain the branch's market position.

Customer Service & Relationship Management

• Provide a high level of customer service to both clients and potential clients, resolving any complaints or issues in a timely and professional manner.
• Represent the branch at industry networking events, property exhibitions, and client meetings.
• Ensure that all properties are presented to the highest standards, and that customer satisfaction is prioritised at every step of the process.

Key Skills & Qualifications

• Experience: Minimum of 3 years in a senior role within residential estate agency, with proven experience managing a team and driving sales results.
• Knowledge: In‑depth understanding of the local property market and residential sales and lettings processes.
• Leadership: Strong leadership and people management skills with a proven ability to lead by example and inspire a team.
• Sales Acumen: Proven ability to drive sales and lettings targets and demonstrate an entrepreneurial approach to business development.
• Communication: Excellent verbal and written communication skills with the ability to build rapport and maintain relationships with clients, customers, and colleagues.
• IT Proficiency: Familiarity with property management software (e.g., CRM systems), Microsoft Office, and digital marketing tools.
• Qualifications: Ideally, a professional qualification (e.g., NFOPP or ARLA) is preferred, but not essential. A valid driver's license and access to a car may be required.

Personal Attributes

• Results‑driven with a passion for the real estate industry.
• Highly organised with excellent attention to detail.
• Ability to thrive in a fast‑paced, target‑driven environment.
• Strong problem‑solving skills with a customer‑centric approach.
• Adaptability and a proactive approach to change and business growth.

What We Offer

• Competitive salary and commission‑based incentives.
• Ongoing professional development and training.
• A supportive and collaborative working environment.