Branch Manager

Scrivens Ltd; Usk; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Performance-based incentives

Career progression

Team development

Family-run culture

Pension scheme

28 days leave

Staff discounts

Job summary

Scrivens Opticians & Hearing Care is seeking a Branch Manager for a maternity cover role in the UK. You will lead a dedicated team to provide expert eye and hearing care, drive sales targets, and maintain high professional standards in a customer-focused environment.

You will oversee daily branch operations, staff training, and performance management while collaborating with Optometrists and Audiologists to sustain clinical excellence. A proactive, hands-on approach is essential.

Qualifications

• Leadership and people management experience in a customer-focused retail environment.
• Strong communication and coaching skills to develop a high-performing team.
• Experience with point-of-sale systems and basic IT literacy.
• Commercial awareness with ability to drive sales and branch growth.
• Ability to ensure high standards of customer care and clinical excellence.
• Experience coordinating with healthcare professionals in a retail setting.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service.
• Manage all branch operations, including meeting sales targets and driving business growth.
• Oversee staff training, coaching and performance management.
• Ensure every customer receives expert advice and the highest quality of care.
• Oversee stock management, compliance, and day-to-day branch efficiency.
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build strong customer relationships.
• Maintain compliance with company policies, health and safety standards and regulatory requirements.

Skills

Leadership

Customer service

People management

Communication

Training & coaching

POS familiarity

IT basics

Education

Experience in retail management

Tools

POS systems

Stock management software

Job description

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment. This is a Full Time Maternity cover role.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.

If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.

What we offer

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme

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