Branch Manager

Scrivens Opticians; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

28 days annual leave (pro‑rata)

Career progression opportunities

Training and development

Job summary

Scrivens Opticians in Birmingham is seeking a Branch Manager to lead a dedicated team and deliver expert eye and hearing care. You will inspire staff, drive business growth, and maintain high professional standards in a customer-focused environment.

You will bring strong leadership, customer-first mindset, and excellent communication to lead a fast-paced retail health setting with strong community engagement. A family-run culture supports professionalism and personal care.

Qualifications

• Experienced retail manager with leadership and people-management skills.
• Customer-first mindset with excellent communication abilities.
• Commercial awareness and proactive problem-solving approach.

Responsibilities

• Lead and motivate the branch team to deliver outstanding service.
• Manage branch operations, meet sales targets, and drive growth.
• Oversee staff training, coaching and performance management.
• Ensure customers receive expert advice and high-quality care.
• Oversee stock management, compliance and day-to-day branch efficiency.
• Collaborate with Optometrists and Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build relationships.
• Ensure compliance with company policies and health & safety standards.

Skills

Leadership

People management

Customer service

Communication

Commercial awareness

Problem solving

Education

Optics/Healthcare background

Tools

POS systems

Job description

About the role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.

Commercial awareness is essential, along with a proactive, hands‑on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.

If you thrive in a fast‑paced, customer-focused environment and want to drive business performance, this role is for you.

What we offer

• Competitive salary with performance‑based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family‑run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme

We are an equal opportunities employer.