Branch Manager

Scrivens Opticians; Stretford; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Career progression

Job summary

Scrivens Opticians is looking for an experienced Branch Manager to lead a busy retail team, deliver exceptional customer service, and uphold the highest professional standards in optics and hearing care.

You will drive sales, manage day-to-day operations, coach staff, and collaborate with clinicians to maintain clinical excellence while building strong local relationships.

This family-run company offers competitive pay, staff discounts, a pension scheme, and opportunities for career progression.

Qualifications

• Experience in retail management, preferably in optics/audiology/healthcare.
• Strong leadership, people management, and customer-first mindset.
• Good communication skills and basic IT/POS familiarity.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage branch operations, hit sales targets, drive business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

Job description

About the role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.

Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.

If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.

What we offer

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme

Scrivens Opticians is an equal opportunities employer.