Branch Manager - Rotherham

Scrivens Opticians & Hearing Care; Rotherham; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

28 days annual leave

Career progression

Staff discount scheme

Job summary

Scrivens Opticians & Hearing Care is seeking a Branch Manager to lead a dedicated team and ensure the branch delivers outstanding eye and hearing care while driving business growth. You will inspire staff, manage daily operations, meet sales targets and maintain high professional standards in a customer-focused environment.

The role requires strong leadership, excellent communication, a proactive problem-solving approach, and collaboration with optometrists and hearing aid audiologists to uphold

Qualifications

• Experience in retail management, preferably in optics/healthcare.
• Strong leadership and people-management skills.
• Customer-first mindset with excellent communication abilities.
• Commercial awareness and proactive problem-solving approach.
• Basic IT skills and familiarity with POS systems.

Responsibilities

• Lead and motivate the team to deliver outstanding customer service.
• Manage branch operations, meet sales targets, drive growth.
• Oversee staff training, coaching and performance management.
• Ensure customers receive expert eye/hearing care guidance.
• Oversee stock management, compliance and day-to-day efficiency.
• Support with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build relationships.
• Maintain compliance with company policies, health and safety standards.

Skills

Leadership

People management

Customer service

Communication

Commercial awareness

Problem solving

Tools

POS systems

Job description

About The Role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

About The Role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required. If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.

What We Offer

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rate)
• Generous staff discount scheme