Branch Manager - Mill Hill

Scrivens-Opticians-; Greater London; Presencial; GBP 40 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff discounts

Pension scheme

Career progression opportunities

Resumo da oferta

Scrivens Opticians is seeking a Branch Manager in Greater London to lead a dedicated team delivering expert eye and hearing care. You will drive sales growth, maintain high professional standards, and ensure outstanding customer service in a retail healthcare setting.

Ideal candidates have strong leadership and retail management experience, with a customer-first mindset and excellent communication skills. Knowledge of optics or healthcare is a plus.

Qualificações

• Proven retail management experience.
• Strong customer service focus and leadership.
• Experience in optics or healthcare is a plus.

Responsabilidades

• Lead and motivate the branch team to deliver outstanding service.
• Manage branch operations, meet sales targets and drive growth.
• Oversee staff training, coaching and performance management.
• Ensure expert advice and high-quality care for customers.
• Oversee stock management, compliance and day‑to‑day efficiency.
• Collaborate with Optometrists and Audiologists to maintain clinical excellence.

Conhecimentos

Leadership

Customer service

Retail management

Communication

Problem solving

POS systems

Ferramentas

POS systems

Stock control software

Descrição da oferta de emprego

About the role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.

Commercial awareness is essential, along with a proactive, hands‑on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.

If you thrive in a fast‑paced, customer‑focused environment and want to drive business performance, this role is for you.

What we offer

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family‑run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme