Branch Manager - Mill Hill

Scrivens Opticians & Hearing Care; Greater London; Sur place; GBP 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Training and progression

Family-run culture

Staff discounts

Pension scheme

28 days annual leave

Résumé du poste

Scrivens Opticians & Hearing Care in London is seeking a Branch Manager to lead a busy team and deliver expert eye and hearing care. You will drive sales, ensure exceptional service, and maintain high professional standards in a customer-focused environment.

You will inspire staff, manage daily operations, and collaborate with clinicians to ensure outstanding patient care and community engagement. The role offers progression opportunities within a family-run brand.

Qualifications

• Experience in retail management with a customer-first mindset.
• Strong leadership and people-management skills.
• Background in optics, audiology, or healthcare preferred.
• Excellent communication and proactive problem-solving.

Responsabilités

• Lead and motivate the team to deliver outstanding customer service.
• Manage branch operations, meet sales targets and grow the business.
• Oversee staff training, coaching and performance management.
• Ensure customers receive expert eye/hearing care advice.
• Maintain stock, compliance and day-to-day branch efficiency.
• Collaborate with Optometrists and Audiologists to maintain clinical excellence.
• Engage with the local community and build customer relationships.
• Adhere to company policies, Health & Safety standards and regulatory requirements.

Connaissances

Leadership

Customer service

Retail management

People management

Communication

Outils

Point-of-Sale systems

Description du poste

About The Role
Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

About The Role
Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.
Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What we’re looking for
We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.
Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.
If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.
What We Offer

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme