Branch Manager

Linley and Simpson; Ilkley; On-site; GBP 30,000 - 52,000; Full time

Benefits offered by this job

Discounts for retailers

Wellbeing centre resources

Counselling support

Annual leave purchase

Smart Tech Scheme

Cycle2Work Scheme

Family Friendly Leave

Pension scheme

Qualifications funding

Team socials

Job summary

Linley and Simpson in Ilkley is seeking a Branch Manager to lead daily operations, drive profitability, and grow market share within the local lettings market. You will ensure outstanding client service, manage a team, and align with business targets.

The role offers a structured 4-day workweek with clear targets, a base salary plus potential OTE, and development opportunities including ARLA CeLaP qualifications.

Qualifications

• Excellent people management skills.
• Experience of working successfully in a targeted lettings environment and managing a branch.
• Driving licence.
• Problem solving skills.
• Excellent customer service skills.

Responsibilities

• Accountable for overall branch performance and profitability in line with business plan.
• Actively ensures growth of market share in branch area, year on year, whilst continually meeting all branch and personal targets.
• Accountable for the branch delivering exceptional service to clients.
• Motivates and develops their team and creates a ‘great place to work’ culture whilst ensuring all staff aware of and achieve branch targets.
• Acquires and maintains leading market share with a significant margin.
• Carries out meaningful performance reviews, one to ones, return to work interviews with their team.
• Hold structured, motivational team meetings that inspire their team.
• Supports the Lettings & Investment Manager’s lettings business in line with the business plan.
• Successfully manages and resolves branch complaints which have been escalated.
• Ensure cross selling of our services throughout the company by referring potential business to different departments.
• Commenced qualification study/gained ARLA or CeLAP qualification or willingness to attain.

Skills

Excellent people management

Targeted lettings experience

Driving licence

Problem solving

Excellent customer service

Education

ARLA CeLaP qualification

Job description

Welcome to Linley and Simpson, we're known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 23 offices and over 350 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Branch Manager. This is a full-time, permanent position located in Ilkley. You'll enjoy a standard workweek of Monday to Thursday 9am to 5.30pm and Friday 9-5pm.

The basic salary: £30,000-£32,000

On target earnings: £50,000-£52,000

The role

• Accountable for overall branch performance and profitability in line with business plan
• Actively ensures growth of market share in branch area, year on year, regardless of market conditions, whilst continually meeting all branch and personal targets
• Accountable for the branch delivering exceptional service to clients
• Motivates and develops their team and creates a ‘great place to work’ culture whilst ensuring all staff aware of and achieve branch targets
• Acquires and maintains leading market share and with a significant margin
• Carrys out meaningful performance reviews, one to ones, return to work interviews with their team
• Hold structured, motivational team meetings that inspire their team.
• Supports the Lettings & Investment Manager’s lettings business in line with the business plan
• Successfully manages and resolves branch complaints which have been escalated
• Ensure that there is cross selling of our services throughout the company by referring potential business to different departments
• Commenced qualification study/gained ARLA or CeLAP qualification or willingness to attain.

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities and skills such as

• Excellent people management skills
• Experience of working successfully in a targeted lettings environment and managing a branch.
• Driving licence
• Problem solving skills
• Excellent customer service skills

At Linley and Simpson, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Linley and Simpson, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you.