Branch Leader - Eye & Hearing Care

SCRIVENS LTD; Greater London; Sur place; GBP 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Pension scheme

Career progression opportunities

Résumé du poste

SCRIVENS LTD in London is seeking a Branch Manager to lead an optics and hearing care branch, inspiring a team to deliver outstanding customer service and expert care.

You will manage daily operations, hit sales targets, oversee training and performance, ensure regulatory compliance, and build strong customer relationships.

The role offers a competitive salary with incentives, ongoing training, career progression and a supportive, family‑run culture.

Qualifications

• Experience in retail leadership, preferably in optics/healthcare.
• Strong customer-first mindset and excellent communication.
• Commercial awareness and proactive problem-solving.

Responsabilités

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

Connaissances

Leadership

Customer service

People management

Communication skills

IT basics

POS systems

Outils

POS systems

Description du poste

SCRIVENS LTD in London is seeking a Branch Manager to lead an optics and hearing care branch, inspiring a team to deliver outstanding customer service and expert care.

You will manage daily operations, hit sales targets, oversee training and performance, ensure regulatory compliance, and build strong customer relationships.

The role offers a competitive salary with incentives, ongoing training, career progression and a supportive, family‑run culture.