Branch Manager — Lead a Customer-First Team in Bedford

Nationwide Group; Bedford; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Private medical insurance

Generous pension

Annual bonus

Training and development

Salary sacrifice options

Life assurance

Wellbeing programmes

Volunteering leave

Job summary

Nationwide Bedford branch is seeking a Branch Manager to lead the team, deliver outstanding customer service and maximise branch performance. This permanent, full-time role is 35 hours per week, Monday to Saturday, with a 45-minute commuting radius.

You’ll implement the branch plan, develop your people, ensure FCA compliance, and use our systems with training provided. Nationwide offers a comprehensive benefits package, including private medical insurance, a generous pension, an annual bonus,

Qualifications

• Ability to lead a team and deliver top-tier customer service.
• Proven experience in managing busy retail/branch environments.
• Understanding of FCA requirements and financial regulations.

Responsibilities

• Lead branch team on the shop floor and ensure training is completed.
• Create and execute the branch business plan to meet targets.
• Maintain high service standards and manage customer expectations.

Skills

Leadership

People management

Customer service

Branch operations

FCA compliance

Job description

Nationwide Bedford branch is seeking a Branch Manager to lead the team, deliver outstanding customer service and maximise branch performance. This permanent, full-time role is 35 hours per week, Monday to Saturday, with a 45-minute commuting radius.

You’ll implement the branch plan, develop your people, ensure FCA compliance, and use our systems with training provided. Nationwide offers a comprehensive benefits package, including private medical insurance, a generous pension, an annual bonus,