Branch Leader — Customer-First Growth

Nationwide Group; Tees Valley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Annual bonus

Training and development

Salary sacrifice benefits

Life assurance

Wellhub health and wellness

Volunteer days

Job summary

Nationwide Hartlepool is seeking a Branch Manager to lead a customer-focused team on the high street. You’ll drive performance, deliver exceptional service and ensure the branch meets FCA standards, with a clear business plan and strong commercial mindset.

The role is permanent, full-time (35 hours per week, Monday to Saturday) based in Hartlepool, within a 45-minute commute. Training is conducted virtually in-branch, with a structured pathway and opportunities to progress within Nationwide's

Qualifications

• Minimum requirement to take control of your branch and lead your people while meeting FCA standards and delivering top-notch customer service.
• Experience of managing people in a busy retail environment.
• Ability to monitor branch activity, spot opportunities and improve customer outcomes.

Responsibilities

• Manage branch floor with your team, ensuring training and high performance.
• Handle high levels of customer expectations with in-depth product knowledge.
• Create and implement the branch's business plan and drive outcomes.

Skills

Leadership

Customer service

People management

Retail banking

Job description

Nationwide Hartlepool is seeking a Branch Manager to lead a customer-focused team on the high street. You’ll drive performance, deliver exceptional service and ensure the branch meets FCA standards, with a clear business plan and strong commercial mindset.

The role is permanent, full-time (35 hours per week, Monday to Saturday) based in Hartlepool, within a 45-minute commute. Training is conducted virtually in-branch, with a structured pathway and opportunities to progress within Nationwide's