Branch Manager - Lead Team, Compliance & Customer Care

Southampton Business Crime Partnership; Southampton; On-site; GBP 42,000 - 65,000; Full time

Job summary

Leeds Building Society, Southampton branch, is seeking a Branch Manager to lead a high-performing team, ensure compliant and efficient operations, and support members through financial conversations. The role demands strong leadership in retail or financial services and a solid grasp of FCA rules to maintain compliant service standards.

The branch aims to deliver trusted financial guidance and community-focused banking.

Qualifications

• Experience leading teams in retail, financial services or similar customer-facing settings.
• Good understanding of FCA rules and regulatory requirements.

Responsibilities

• Lead branch team to deliver compliant and efficient operations.
• Support members through financial conversations and advice.
• Drive excellent customer service and sales performance in the branch.

Skills

People management

Retail banking

Customer service

Leadership

Job description

Leeds Building Society, Southampton branch, is seeking a Branch Manager to lead a high-performing team, ensure compliant and efficient operations, and support members through financial conversations. The role demands strong leadership in retail or financial services and a solid grasp of FCA rules to maintain compliant service standards.

The branch aims to deliver trusted financial guidance and community-focused banking.