Deputy Branch Manager - Leeds

Description This; Leeds; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Private medical insurance

Competitive pension

Bonus program

Training & development

Salary sacrifice scheme

Life assurance

Wellhub

Volunteering days

Job summary

Nationwide is seeking a Deputy Branch Manager for our Leeds, West Yorkshire branch. This permanent, full-time role (35 hours per week) focuses on leading a team, coaching colleagues on customer service, and helping the Branch Manager run an efficient, friendly branch.

You’ll foster a high standard of service, support everyday banking needs, and contribute to a positive customer experience across the branch, with opportunities for development and recognition within a mutual, customer‑owned

Qualifications

• Strong team management and leadership capabilities.
• Proven success in a Retail branch environment with the ability to work and deliver results.
• A clear and methodical approach, dealing well with complex issues.
• Sound knowledge of bank policies and procedures, and a good understanding of our range of products/services.
• Genuine passion for providing exceptional customer service.

Responsibilities

• Support and work with the Branch Manager to ensure smooth branch operations.
• Spend time on the shop floor inspiring and motivating the team to deliver excellent service.
• Coach and develop team members to a high standard.
• Handle multiple priorities with autonomy.

Skills

Team leadership

Retail banking experience

Customer service focus

Coaching & development

Problem solving

Job description

We’re searching for an individual who loves to cheer on their team and help them to perform, to grow and to reach their potential

We are looking for a Deputy Branch Manager for our branch in Leeds, West Yorkshire.

This role is a permanent position working full-time, 35 hours per week.

If you’re a team player, looking for a new challenge, then this may well be the role for you!

We`re looking for someone who will work closely with the Branch Manager to deliver special moments for our customers. People love the personalised and tailored service they receive from us, and when they step into one of our branches, you’ll be responsible for making sure that their experience exceeds all expectations each and every time!

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change; as such, applications from redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

What you’ll be doing

You’ll need to be a team player with the ability to work closely with all your branch colleagues.

Day-to-day, you’ll be supporting and working alongside your Cluster/Branch Manager to ensure the smooth running of the branch and helping to achieve the best outcomes for both our customers and your team. Acting as a role model, most of your time will be spent on the shop floor, where you will inspire and motivate your team to provide an excellent service. Throughout all this, you’ll be investing time in coaching and developing your team to a high standard.

This role will require working with a high level of autonomy and you’ll be juggling several different priorities at any one time.

About you

For this role, we require:

• Strong team management and leadership capabilities that will shine through and motivate the team around you
• Proven success in a Retail branch environment with the ability to work and deliver results in line with expectations
• A clear and methodical approach, dealing well with complex issues
• A sound knowledge of bank policies and procedures, and a good understanding of our range of products/services
• A genuine passion for providing exceptional customer service

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 5999
• Apply Before 11/20/2026, 11:55 PM
• Locations 94-96 Briggate, Leeds, LS1 6NP, GB