Branch Lead: Compassionate Funeral Service Specialist

Dignity Group; Stonehaven; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Yearly bonus £300-£500

Funeral Plan commission up to £2,000 O

4% matched pension

Life assurance 2x salary

Staff discounts, eyecare & flu jab

24/7 Employee Assistance Programme

Ongoing training & apprenticeships

Free on-site parking

Job summary

Dignity Funeral Directors in Stonehaven is seeking a Funeral Service Specialist (Level One) to run the branch day to day, support families and train in funeral conducting during peak times. Salary £20,904 per annum, 30 hours weekly, Mon to Fri 10am - 4pm. The role involves ceremonies, planning support and building local relationships.

Applicants should be empathetic, well‑organised and capable of handling admin and regulatory tasks. Full training provided; a UK driving licence is required.

Qualifications

• Compassionate, calm and empathetic in emotionally sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.
• PC literate — Microsoft Office, Outlook and internal systems (training provided).
• Confident working independently with branch‑level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willing to work flexibly, including weekends/on‑call if needed.
• Full UK Driving Licence.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day‑to‑day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups — including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills

Empathy

Customer service

Communication

Organisation

UK driving licence

Tools

Microsoft Office

Outlook

Job description

Dignity Funeral Directors in Stonehaven is seeking a Funeral Service Specialist (Level One) to run the branch day to day, support families and train in funeral conducting during peak times. Salary £20,904 per annum, 30 hours weekly, Mon to Fri 10am - 4pm. The role involves ceremonies, planning support and building local relationships.

Applicants should be empathetic, well‑organised and capable of handling admin and regulatory tasks. Full training provided; a UK driving licence is required.