Compassionate Funeral Service Lead — Part-Time

Life Services Group; York and North Yorkshire; Hybrid; GBP 13,000 - 15,000; Part time

Benefits offered by this job

25 days annual leave

Yearly bonus £300–£500

Funeral Plan Commission up to £2,000 O

Pension 4% matched

Life assurance 2x salary

Staff discounts

Eye care support

Flu jab reimbursement

24/7 Employee Assistance Programme

On-site parking

Training and apprenticeships

Job summary

Dignity Funeral Directors, part of Life Services Group, is seeking a Funeral Service Specialist (Level One) in York for 20 hours per week. You will lead the branch day to day, support families with care and coordinate funeral plans with professionalism and tact.

Working flexibly including weekends, you will build trusted local relationships, oversee administration, and contribute to ceremonial duties when required. A full UK driving licence is required and full training is provided.

Qualifications

• Compassionate, calm and empathetic in emotionally sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.
• PC literate — Microsoft Office, Outlook and internal systems (training provided).
• Confident working independently with branch-level responsibility.
• Willing to work flexibly, including weekends/on-call if needed.
• Full UK Driving Licence.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups — including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills

Compassionate

Empathetic

Communication

Organisation

Administration

Microsoft Office

independently working

Weekend availability

Full UK Driving Licence

Tools

Microsoft Office

Outlook

Job description

Dignity Funeral Directors, part of Life Services Group, is seeking a Funeral Service Specialist (Level One) in York for 20 hours per week. You will lead the branch day to day, support families with care and coordinate funeral plans with professionalism and tact.

Working flexibly including weekends, you will build trusted local relationships, oversee administration, and contribute to ceremonial duties when required. A full UK driving licence is required and full training is provided.