Compassionate Funeral Service Specialist – Branch Leader

Life Services Group; Trowbridge; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Annual bonus £300–£500

Funeral Plan Commission up to £2,000 O

4% pension match

Life assurance 2x salary

Employee discounts

EAP access

Training opportunities

Free on-site parking

Job summary

C.S Bowyer Funeral Directors in Trowbridge is seeking a Funeral Service Specialist (Level One) to lead the branch day to day, support families with empathy, and coordinate ceremonial duties with training provided. You’ll build local relationships, manage on-call duties, and progress with Funeral Plans sales while ensuring compliance and compassionate service across the community.

Salary £26,708.34 per annum, 38.33 hours per week plus on-call, with benefits and growth opportunities within a

Qualifications

• Compassionate, calm and empathetic in emotionally sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.
• PC literate — Microsoft Office, Outlook and internal systems (training provided).
• Confident working independently with branch-level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willing to work flexibly, including weekends/on-call if needed.
• Full UK Driving Licence desirable (not essential) — helpful for travelling to client homes and local branches.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups — including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills

Empathy

Customer service

Communication

Organization

PC literate

Driving licence

Independent worker

Tools

Microsoft Office

Outlook

Internal systems

Job description

C.S Bowyer Funeral Directors in Trowbridge is seeking a Funeral Service Specialist (Level One) to lead the branch day to day, support families with empathy, and coordinate ceremonial duties with training provided. You’ll build local relationships, manage on-call duties, and progress with Funeral Plans sales while ensuring compliance and compassionate service across the community.

Salary £26,708.34 per annum, 38.33 hours per week plus on-call, with benefits and growth opportunities within a