Part-Time Customer Experience Advisor, Retail Banking

Banco Santander SA; Bracknell; On-site; GBP 23,000 - 29,000; Part time

Benefits offered by this job

Salary pro rata

Flexible benefit allowance

Discretionary bonus 8%

25 days holiday + bank holidays (inpro

Healthcare benefits

Pension contributions

Share plans

Staff versions of Edge accounts

Job summary

Santander UK is hiring a Customer Experience Advisor at Bracknell to support customers in-branch and by phone. The role involves handling transactions, assisting with queries, and promoting services in a multi-skilled team.

Working 24.5 hours per week on a rota from 8am to 6pm, Monday to Saturday, with a starting pro rata salary of £25,950 plus a £500 flexible allowance and an 8% discretionary bonus potential.

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or via telephony.
• Effective communication with customers to understand their needs.
• Willingness to go above and beyond for customers (preferred).
• Strong teamwork and flexible can-do approach to work (preferred).
• Open to a broad range of activities outside standard expectations (preferred).
• Ability to grow, adapt and respond to changing business needs (preferred).

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of services and products to assist customers.
• Identify new ways to improve the customer experience.

Skills

Customer service

Communication

Problem solving

Teamwork

Adaptability

Job description

Santander UK is hiring a Customer Experience Advisor at Bracknell to support customers in-branch and by phone. The role involves handling transactions, assisting with queries, and promoting services in a multi-skilled team.

Working 24.5 hours per week on a rota from 8am to 6pm, Monday to Saturday, with a starting pro rata salary of £25,950 plus a £500 flexible allowance and an 8% discretionary bonus potential.