Branch Customer Service Advisor - Cash & Multi-Channel

HSBC; Penrith; On-site; GBP 21,000 - 26,000; Full time

Job summary

HSBC is seeking a branch-based customer facing role for a first point of contact with HSBC customers. You will deliver a high quality, personalised and efficient service while pro-actively addressing simple customer needs.

Primary duties include cash withdrawals and deposits, with a focus on treating customers fairly and encouraging use of direct channels. Being part of HSBC means supporting service excellence, security, and multi-channel engagement in a busy branch environment.

Qualifications

• Experience in retail banking or customer‑facing roles.
• Ability to handle cash accurately and securely.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver Service Excellence and Efficiency
• Protect the Bank
• Promote and deliver Multi-Channel Engagement
• Support the Branch and Identify Customer Opportunities

Skills

Customer service

Cash handling

Communication

Job description

HSBC is seeking a branch-based customer facing role for a first point of contact with HSBC customers. You will deliver a high quality, personalised and efficient service while pro-actively addressing simple customer needs.

Primary duties include cash withdrawals and deposits, with a focus on treating customers fairly and encouraging use of direct channels. Being part of HSBC means supporting service excellence, security, and multi-channel engagement in a busy branch environment.