Customer Experience Specialist - Branch & Cash Services

HSBC Holdings plc; Penrith; On-site; GBP 21,000 - 27,000; Full time

Job summary

HSBC Holdings plc in the United Kingdom is seeking a branch-based customer-facing colleague responsible for delivering a high-quality, personalised, friendly and efficient service by pro-actively identifying and addressing everyday banking needs.

You will service customer base by handling cash withdrawals and deposits, promote direct channels where appropriate, and contribute to achieving challenging targets while upholding the bank's commitment to treating customers fairly.

Responsibilities

• Deliver high-quality customer service at the branch
• Proactively identify and address everyday banking needs
• Handle cash withdrawals and deposits accurately
• Encourage customers to use direct channels where appropriate

Job description

HSBC Holdings plc in the United Kingdom is seeking a branch-based customer-facing colleague responsible for delivering a high-quality, personalised, friendly and efficient service by pro-actively identifying and addressing everyday banking needs.

You will service customer base by handling cash withdrawals and deposits, promote direct channels where appropriate, and contribute to achieving challenging targets while upholding the bank's commitment to treating customers fairly.