Customer Service Representative- Cashier

HSBC Group; Caernarfon; On-site; GBP 19,000 - 24,000; Full time

Job summary

HSBC Group in Caernarfon is seeking a customer-facing branch role to be the first point of contact for customers. You will provide high-quality, personalised, friendly, and efficient service by proactively addressing simple customer needs and handling cash withdrawals and deposits.

In this position you will deliver service excellence, protect the bank, and promote multi-channel engagement, while supporting the branch and identifying customer opportunities.

Qualifications

• Proven ability to handle cash transactions accurately and efficiently.
• Strong customer service skills with a friendly, professional demeanor.
• Ability to promote multi-channel services to customers.

Responsibilities

• Handle cash withdrawals and deposits for customers.
• Provide a high quality, personalised, friendly and efficient service.
• Proactively identify and address simple customer needs.
• Encourage customers to use direct channels where appropriate.
• Support the branch and identify customer opportunities.
• Deliver service excellence and protect the bank.

Skills

Cash handling

Customer service

Education

High school diploma

Tools

Cash register

Job description

A branch based customer facing role providing the first point of contact for HSBC customers, responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing simple customer needs. Primary responsibility is to service customer base by handling cash withdrawals and deposits. Treating customers fairly is at the heart of everything they do with a high level of energy and driven to achieve challenging targets. Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate.

Outcomes

• Deliver Service Excellence and Efficiency
• Protect the Bank
• Promote and deliver Multi-Channel Engagement
• Support the Branch and Identify Customer Opportunities

Work Mode- 5 days office

Location- Caernarfon, Castle Square

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.