Branch Customer Experience Specialist

HSBC Group; Norwich; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holiday entitlement (6+ weeks)

Pension plan

BUPA Healthcare

Life Assurance (4x salary)

Employee discounts

Job summary

HSBC is seeking a Customer Service Representative to deliver outstanding, personalised service in a busy branch. You will handle a variety of transactions, educate customers on self-service devices and digital platforms, and work with the team to improve workflows.

Strong communication, empathy and ownership of queries are essential. Role requires 35 hours per week (Mon–Fri 09:00–17:00 and Sat 09:00–13:30).

Qualifications

• Experience in customer service is helpful but not essential.
• A genuine passion for going above and beyond for customers.

Responsibilities

• Provide face-to-face customer service in a fast-paced branch environment.
• Process a wide range of transactions with high accuracy.
• Educate customers about HSBC self-service devices and digital banking platforms.
• Collaborate with the branch team to improve workflows and processes.
• Take ownership of customer inquiries through to resolution with a personalised, friendly service.

Skills

Conversation

Attention to detail

Customer service

Communication skills

Empathy

Ownership

Teamwork

Job description

HSBC is seeking a Customer Service Representative to deliver outstanding, personalised service in a busy branch. You will handle a variety of transactions, educate customers on self-service devices and digital platforms, and work with the team to improve workflows.

Strong communication, empathy and ownership of queries are essential. Role requires 35 hours per week (Mon–Fri 09:00–17:00 and Sat 09:00–13:30).