Customer Service Representative

HSBC; Penrith; On-site; GBP 21,000 - 26,000; Full time

Job summary

HSBC is seeking a branch-based customer facing role for a first point of contact with HSBC customers. You will deliver a high quality, personalised and efficient service while pro-actively addressing simple customer needs.

Primary duties include cash withdrawals and deposits, with a focus on treating customers fairly and encouraging use of direct channels. Being part of HSBC means supporting service excellence, security, and multi-channel engagement in a busy branch environment.

Qualifications

• Experience in retail banking or customer‑facing roles.
• Ability to handle cash accurately and securely.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver Service Excellence and Efficiency
• Protect the Bank
• Promote and deliver Multi-Channel Engagement
• Support the Branch and Identify Customer Opportunities

Skills

Customer service

Cash handling

Communication

Job description

Job ProfileA branch based customer facing role providing the first point of contact for HSBC customers, responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing simple customer needs. Primary responsibility is to service customer base by handling cash withdrawals and deposits. Treating customers fairly is at the heart of everything they do with a high level of energy and driven to achieve challenging targets. Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate.

Job ProfileA branch based customer facing role providing the first point of contact for HSBC customers, responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing simple customer needs. Primary responsibility is to service customer base by handling cash withdrawals and deposits. Treating customers fairly is at the heart of everything they do with a high level of energy and driven to achieve challenging targets. Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate.Listed below are the outcomes performed by this role that directly align with key business goals. All performance should be in support of achieving these outcomes.

• Deliver Service Excellence and Efficiency
• Protect the Bank
• Promote and deliver Multi-Channel Engagement
• Support the Branch and Identify Customer Opportunities

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail] .