Branch Banking Customer Experience Specialist

HSBC Group; Caernarfon; On-site; GBP 19,000 - 24,000; Full time

Job summary

HSBC Group in Caernarfon is seeking a customer-facing branch role to be the first point of contact for customers. You will provide high-quality, personalised, friendly, and efficient service by proactively addressing simple customer needs and handling cash withdrawals and deposits.

In this position you will deliver service excellence, protect the bank, and promote multi-channel engagement, while supporting the branch and identifying customer opportunities.

Qualifications

• Proven ability to handle cash transactions accurately and efficiently.
• Strong customer service skills with a friendly, professional demeanor.
• Ability to promote multi-channel services to customers.

Responsibilities

• Handle cash withdrawals and deposits for customers.
• Provide a high quality, personalised, friendly and efficient service.
• Proactively identify and address simple customer needs.
• Encourage customers to use direct channels where appropriate.
• Support the branch and identify customer opportunities.
• Deliver service excellence and protect the bank.

Skills

Cash handling

Customer service

Education

High school diploma

Tools

Cash register

Job description

HSBC Group in Caernarfon is seeking a customer-facing branch role to be the first point of contact for customers. You will provide high-quality, personalised, friendly, and efficient service by proactively addressing simple customer needs and handling cash withdrawals and deposits.

In this position you will deliver service excellence, protect the bank, and promote multi-channel engagement, while supporting the branch and identifying customer opportunities.