Part-Time Branch Customer Service Advisor

Dudley Building Society; Dudley; On-site; GBP 21,000 - 26,000; Part time

Benefits offered by this job

Pension 8%

Life insurance 4× salary

Private medical insurance

Healthcare plan

Cycle to Work

Electric Car scheme

Job summary

Dudley Building Society is seeking a Customer Service Representative for a branch in Gornal. The role requires delivering excellent customer service, handling enquiries, and supporting customers with their accounts.

You’ll split hours across a changing rota, including some Saturdays, and you’ll work as part of a friendly branch team to meet customers’ needs. The role offers a competitive package with pension contributions, life assurance, private medical insurance, and additional benefits aimed

Qualifications

• Passionate about delivering strong customer solutions.
• Enjoys working in a wider team to serve members.
• Curious about our future, our members, and data; proactively digs deeper.
• Approachable, helpful and member‑focused with clear communication.
• Willing to challenge the status quo to improve service.
• Flexible to work across branches and changing rota.
• Keen to develop knowledge with career opportunities.

Responsibilities

• Ensure customers receive excellent service, address enquiries, resolve issues and maintain satisfaction.
• Responsible for till management activities.
• Complete administrative tasks to help customers manage accounts.
• Collaborate with colleagues to deliver great customer outcomes.
• Contribute to branch and corporate targets.
• Support members through remote channels using our financial products.

Skills

Customer service

Team collaboration

Communication

Initiative

Flexibility

Curiosity

Community focus

Career development

Job description

Dudley Building Society is seeking a Customer Service Representative for a branch in Gornal. The role requires delivering excellent customer service, handling enquiries, and supporting customers with their accounts.

You’ll split hours across a changing rota, including some Saturdays, and you’ll work as part of a friendly branch team to meet customers’ needs. The role offers a competitive package with pension contributions, life assurance, private medical insurance, and additional benefits aimed