Customer Service Representative

Dudley Building Society; Dudley; On-site; GBP 21,000 - 26,000; Part time

Benefits offered by this job

Pension 8%

Life insurance 4× salary

Private medical insurance

Healthcare plan

Cycle to Work

Electric Car scheme

Job summary

Dudley Building Society is seeking a Customer Service Representative for a branch in Gornal. The role requires delivering excellent customer service, handling enquiries, and supporting customers with their accounts.

You’ll split hours across a changing rota, including some Saturdays, and you’ll work as part of a friendly branch team to meet customers’ needs. The role offers a competitive package with pension contributions, life assurance, private medical insurance, and additional benefits aimed

Qualifications

• Passionate about delivering strong customer solutions.
• Enjoys working in a wider team to serve members.
• Curious about our future, our members, and data; proactively digs deeper.
• Approachable, helpful and member‑focused with clear communication.
• Willing to challenge the status quo to improve service.
• Flexible to work across branches and changing rota.
• Keen to develop knowledge with career opportunities.

Responsibilities

• Ensure customers receive excellent service, address enquiries, resolve issues and maintain satisfaction.
• Responsible for till management activities.
• Complete administrative tasks to help customers manage accounts.
• Collaborate with colleagues to deliver great customer outcomes.
• Contribute to branch and corporate targets.
• Support members through remote channels using our financial products.

Skills

Customer service

Team collaboration

Communication

Initiative

Flexibility

Curiosity

Community focus

Career development

Job description

Customer Service Representative

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Representative to join us.

Your day to day will be a bit like this:

• Ensure customers receive excellent service, address enquiries, resolve issues and maintain a high level of customer satisfaction.
• To be responsible for all till management activities.
• Completing administrative tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you'll be responsible for delivering great customer outcomes.
• Contribute to the achievement of the branch and corporate targets.
• Utilising our financial products, you will be supporting our members through key life events through our remote channels.

We have one part‑time (hours TBC) role available working from our branch located in Gornal. The hours are distributed across the week on a changing rota basis to be able to fulfil our customer's needs, some Saturday work will also be required between 9am-12pm.

About you

• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You'll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed - you'll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating - whatever communications methods you use, you'll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley.
• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• Salary up to £23,660 (FTE) per year
• 30 days' holiday, plus bank holidays and "Moments that Matter" days for birthdays, weddings, getting your house keys, welcoming a grandchild and the moments that count.
• Up to 8% pension contribution.
• Life assurance at 4× salary.
• Full Private Medical Insurance for you and your family.
• A healthcare plan for everyday essentials like dental and optical.
• Access to our Salary Sacrifice schemes, including Cycle to Work and Electric Car schemes.

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all...

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join