Branch Customer Experience & Digital Banking Advisor

HSBC; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

Six weeks holiday

Perks at Work discounts

Pension contribution

Life Assurance

Flexible benefits platform

Sharesave scheme

Job summary

HSBC Holdings plc in the United Kingdom is seeking a Customer Service Consultant to educate customers on digital platforms and fraud awareness while providing an outstanding service. You will be the first point of contact for branch customers, taking ownership of their needs and delivering a personalised, friendly experience.

Training is in-branch, spanning 9 days over 3 weeks, with a starting salary of £27,200 for 35 hours per week and a discretionary annual bonus.

Qualifications

• Excellent communication skills enabling effective conversations, building connections and showing empathy to customers.
• Ability to take ownership of customer enquiries through to resolution, delivering a personalised, friendly and efficient service.
• Be resilient to a continuously changing environment.

Responsibilities

• First point of contact for customers and deliver an exceptional customer experience.
• Educate customers on HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine how to support them.
• Help customers with complex banking needs to ensure they feel supported.

Skills

Communication

Empathy

Ownership of enquiries

Resilience

Job description

HSBC Holdings plc in the United Kingdom is seeking a Customer Service Consultant to educate customers on digital platforms and fraud awareness while providing an outstanding service. You will be the first point of contact for branch customers, taking ownership of their needs and delivering a personalised, friendly experience.

Training is in-branch, spanning 9 days over 3 weeks, with a starting salary of £27,200 for 35 hours per week and a discretionary annual bonus.