Digital Banking Advisor & Fraud Awareness Champion

HSBC Holdings plc; Plymouth; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

£28,800 starter salary

Discretionary performance bonus

Over six weeks’ holiday (bank and BT/Z

Perks at Work discounts

Pension contribution

BUPA Healthcare

Life Assurance (4x salary)

Flexible benefits platform

Sharesave schemes

Job summary

HSBC Holdings plc in the United Kingdom is seeking a Universal Banker to provide outstanding service, educate customers on our digital platforms, and promote financial inclusion by addressing vulnerable situations and complex needs.

You will be the first point of contact in branch, drive awareness of digital services and fraud prevention, take ownership of customer enquiries through to resolution, and support customers with a personalised, friendly experience.

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
• The ability to take ownership of customer enquiries through to resolution, delivering a personalised, friendly and efficient service
• Be resilient to a continuous changing environment

Responsibilities

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
• Play an integral part in customer education around HSBC digital services and fraud awareness
• Identify customers who are in vulnerable situations and determine the best way we can support them
• Help our customers with more complex banking needs to ensure they feel supported in their choices

Skills

Excellent communication

Empathy

Ownership of enquiries

Resilience to change

Job description

HSBC Holdings plc in the United Kingdom is seeking a Universal Banker to provide outstanding service, educate customers on our digital platforms, and promote financial inclusion by addressing vulnerable situations and complex needs.

You will be the first point of contact in branch, drive awareness of digital services and fraud prevention, take ownership of customer enquiries through to resolution, and support customers with a personalised, friendly experience.