Customer Experience Banker, Digital & Fraud Awareness

Hsbc Global Services Limited; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Six weeks holiday

Perks at Work discounts

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Job summary

HSBC Global Services Limited in the UK is seeking a Universal Banker to deliver outstanding service, educate customers on our digital platforms, and offer flexible banking options. You’ll help protect customers with fraud awareness and support those with more complex needs to ensure financial inclusion.

This full‑time role is 35 hours per week (Mon–Fri 09:00–17:00, Sat 09:00–13:30). Training is provided, including a 9‑day in‑branch course; a discretionary annual bonus and benefits are on offer.

Qualifications

• Excellent communication skills enabling you to engage in effective conversations with customers
• Empathy and patience when dealing with diverse customer needs
• Ability to take ownership of customer enquiries through to resolution
• Resilience to thrive in a continuously changing environment

Responsibilities

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
• Play an integral part in customer education around HSBC digital services and fraud awareness
• Identify customers who are in vulnerable situations and determine the best way we can support them
• Help our customers with more complex banking needs to ensure they feel supported in their choices

Skills

Communication skills

Empathy

Ownership

Resilience

Digital literacy

Job description

HSBC Global Services Limited in the UK is seeking a Universal Banker to deliver outstanding service, educate customers on our digital platforms, and offer flexible banking options. You’ll help protect customers with fraud awareness and support those with more complex needs to ensure financial inclusion.

This full‑time role is 35 hours per week (Mon–Fri 09:00–17:00, Sat 09:00–13:30). Training is provided, including a 9‑day in‑branch course; a discretionary annual bonus and benefits are on offer.