Customer Experience Banker: Digital Banking & Fraud

HSBC Holdings plc; Chichester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Holiday allowance

Discretionary bonus

Employer pension contributions

Life Assurance

Flexible benefits platform

Sharesave

Job summary

HSBC Holdings plc in the United Kingdom is seeking a Universal Banker to deliver outstanding customer service and educate customers on digital channels. You will protect customers from fraud, identify vulnerable situations, and help with complex banking needs in a friendly, proactive manner.

The role offers full-time hours and training, with a salary starting at £26,000 for a 35-hour week and an annual discretionary bonus. HSBC emphasizes development and a supportive learning environment.

Qualifications

• Excellent communication skills enabling effective conversations and empathy.
• Ability to take ownership of customer enquiries through to resolution.
• Resilience to a changing environment and customer needs.

Responsibilities

• Be the first point of contact in branch and deliver an exceptional customer experience.
• Educate customers on HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine how to support them.

Skills

Communication

Ownership

Resilience

Job description

HSBC Holdings plc in the United Kingdom is seeking a Universal Banker to deliver outstanding customer service and educate customers on digital channels. You will protect customers from fraud, identify vulnerable situations, and help with complex banking needs in a friendly, proactive manner.

The role offers full-time hours and training, with a salary starting at £26,000 for a 35-hour week and an annual discretionary bonus. HSBC emphasizes development and a supportive learning environment.