Customer Experience Consultant: Digital Banking & Fraud Support

Hsbc Global Services Limited; Wales; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

BUPA Healthcare

Pension contributions

Life Assurance

Sharesave

Flexible benefits platform

6 weeks holiday

Job summary

HSBC Global Services Limited is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital platforms, and promote financial inclusion. You will handle inquiries, educate on HSBC digital services, identify vulnerable customers, and support those with more complex banking needs.

The role offers full-time hours (35 per week) with Monday to Friday 09:00-17:00 and Saturday 09:30-13:30, training in-branch, and a starting salary of £27,200 plus discretionary

Qualifications

• Excellent communication skills enabling effective conversations and empathy with customers.
• Ability to take ownership of inquiries through to resolution and deliver a personalised, friendly service.
• Comfortable working in a continuously changing environment.

Responsibilities

• Be the first point of contact for customers and deliver an exceptional experience.
• Educate customers about HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine how HSBC can support them.
• Assist customers with more complex banking needs to ensure they feel supported.

Skills

Communication skills

Customer service

Empathy

Ownership

Resilience

Job description

HSBC Global Services Limited is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital platforms, and promote financial inclusion. You will handle inquiries, educate on HSBC digital services, identify vulnerable customers, and support those with more complex banking needs.

The role offers full-time hours (35 per week) with Monday to Friday 09:00-17:00 and Saturday 09:30-13:30, training in-branch, and a starting salary of £27,200 plus discretionary