Digital Banking Advisor

HSBC Holdings plc; Newport; Presencial; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Over six weeks holiday

30,000+ national discounts

Market-leading pension

Life Assurance

Flexible benefits platform

Sharesave scheme

Descripción de la vacante

HSBC Holdings plc is seeking a Customer Service Consultant in the UK to join our Branch Customer Service Team. You will be the first point of contact for customers, delivering an exceptional experience while guiding them on digital banking solutions.

You will educate customers on HSBC digital services, recognize vulnerable situations, and assist with more complex banking needs. A comprehensive training course and a starting salary of £27,200 accompany a generous benefits package.

Formación

• Excellent communication and empathy to engage customers.
• Ability to own inquiries from start to resolution.
• Resilient in a changing environment.

Responsabilidades

• Be the first point of contact for customers and deliver an exceptional experience.
• Educate customers on HSBC digital services and fraud awareness.
• Identify vulnerable customers and tailor support.
• Assist with more complex banking needs to ensure confidence in their choices.

Conocimientos

Communication skills

Empathy

Problem solving

Ownership mindset

Descripción del empleo

HSBC Holdings plc is seeking a Customer Service Consultant in the UK to join our Branch Customer Service Team. You will be the first point of contact for customers, delivering an exceptional experience while guiding them on digital banking solutions.

You will educate customers on HSBC digital services, recognize vulnerable situations, and assist with more complex banking needs. A comprehensive training course and a starting salary of £27,200 accompany a generous benefits package.