Digital Banking Advisor & Customer Care Champion

HSBC Holdings plc; Kingston upon Thames; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday entitlement

Perks at Work

Pension

BUPA Healthcare

Life Assurance

Flexible benefits

Job summary

HSBC Holdings plc in Kingston upon Thames is seeking a Customer Service Consultant to deliver outstanding service, educate customers on our digital platforms and offer a choice of how they bank. You will actively raise fraud awareness and identify customers who may need extra support to ensure financial inclusion for all.

The role requires strong communication, empathy, and ownership of enquiries through to resolution, with full training provided and a starting salary of £27,200 for 35 hours per

Qualifications

• Excellent communication skills to engage in effective conversations with customers.
• Ability to demonstrate empathy and build strong customer connections.
• Experience in customer service is helpful but not essential; willingness to learn.

Responsibilities

• Be the first point of contact for customers and deliver an exceptional experience.
• Educate customers on HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine how to support them.
• Assist customers with more complex banking needs and provide a personalised service.

Skills

Communication skills

Empathy

Customer service

Job description

HSBC Holdings plc in Kingston upon Thames is seeking a Customer Service Consultant to deliver outstanding service, educate customers on our digital platforms and offer a choice of how they bank. You will actively raise fraud awareness and identify customers who may need extra support to ensure financial inclusion for all.

The role requires strong communication, empathy, and ownership of enquiries through to resolution, with full training provided and a starting salary of £27,200 for 35 hours per