Digital Banking Concierge & Fraud Awareness Advocate

Hsbc Global Services Limited; Chichester; Presencial; GBP 23 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension

BUPA Healthcare

Life Assurance

Sharesave

Discounts (Perks at Work)

Resumo da oferta

HSBC Global Services Limited in the United Kingdom seeks a Universal Banker to deliver an outstanding customer experience, educate customers on digital platforms, and promote financial inclusion. You will identify vulnerable customers and support those with complex needs, ensuring a positive banking journey.

This full-time role offers 35 hours per week, with training in-branch and a starting salary of £26,000 plus a discretionary annual bonus.

Qualificações

• Excellent communication skills enabling effective conversations with customers.
• Ability to take ownership of enquiries through to resolution and provide friendly service.
• Demonstrated empathy and adaptability in a changing environment.

Responsabilidades

• Serve as the first point of contact for branch customers and deliver an exceptional experience.
• Educate customers about HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine appropriate support.
• Assist customers with more complex banking needs to ensure informed choices.

Conhecimentos

Communication skills

Customer service

Empathy

Problem solving

Descrição da oferta de emprego

HSBC Global Services Limited in the United Kingdom seeks a Universal Banker to deliver an outstanding customer experience, educate customers on digital platforms, and promote financial inclusion. You will identify vulnerable customers and support those with complex needs, ensuring a positive banking journey.

This full-time role offers 35 hours per week, with training in-branch and a starting salary of £26,000 plus a discretionary annual bonus.