Branch Banking & Digital Services Advisor

HSBC Holdings plc; West of England; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Healthcare

Life assurance

Discounts

Flexible benefits

Sharesave

Job summary

HSBC Holdings plc in the United Kingdom is seeking a Customer Service Consultant to provide outstanding service, educate customers on digital platforms, and promote financial inclusion for all.

You will be the first point of contact in our Branch Customer Service Team, educating customers on digital services and fraud awareness while identifying vulnerable customers and supporting those with more complex banking needs.

Qualifications

• Excellent communication skills enabling effective conversations and strong connections.
• Ability to own enquiries through to resolution with a personalised, friendly service.
• Resilience in a changing environment.

Responsibilities

• Be the first point of contact for customers at branch Customer Service Team.
• Educate customers on HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine best support.
• Assist customers with more complex banking needs and ensure they feel supported.

Skills

Communication skills

Empathy

Customer service

Job description

HSBC Holdings plc in the United Kingdom is seeking a Customer Service Consultant to provide outstanding service, educate customers on digital platforms, and promote financial inclusion for all.

You will be the first point of contact in our Branch Customer Service Team, educating customers on digital services and fraud awareness while identifying vulnerable customers and supporting those with more complex banking needs.