Branch Customer Experience Banker

HSBC Group; Glasgow; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Over six weeks’ holiday (bank & public

Perks at Work discounts (30,000+)

Market-leading pension contribution

BUPA Healthcare

Life Assurance (4x salary)

Flexible benefits platform

Sharesave schemes

Job summary

HSBC Group is seeking a Universal Banker in Glasgow to provide outstanding service and educate customers on digital platforms. You will identify vulnerable customers and help with complex banking needs while ensuring financial inclusion.

Training is provided, with a 9-day branch course and a starting salary of £27,000 for 35 hours per week plus a discretionary annual bonus. The role offers a full-time schedule (Mon-Fri 09:00-17:00, Sat 09:00-13:30 with some branches closed on Saturdays), a

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations and build connections.
• Ability to take ownership of customer enquiries through to resolution with a personalised, friendly service.
• Be resilient to a continuously changing environment.

Responsibilities

• First point of contact within Branch Customer Service Team and deliver exceptional customer experience.
• Educate customers on HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine appropriate support.

Skills

Excellent communication

Customer service

Empathy

Fraud awareness

Ownership of inquiries

Resilience

Job description

HSBC Group is seeking a Universal Banker in Glasgow to provide outstanding service and educate customers on digital platforms. You will identify vulnerable customers and help with complex banking needs while ensuring financial inclusion.

Training is provided, with a 9-day branch course and a starting salary of £27,000 for 35 hours per week plus a discretionary annual bonus. The role offers a full-time schedule (Mon-Fri 09:00-17:00, Sat 09:00-13:30 with some branches closed on Saturdays), a