Customer-First Banker: Digital Banking & Fraud Awareness

HSBC Holdings plc; Glasgow; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Over six weeks’ holiday

Perks at Work Benefit

Pension contribution

Life Assurance

Flexible benefits platform

Sharesave schemes

Zusammenfassung

HSBC Holdings plc in Glasgow is seeking a Universal Banker to provide outstanding service, educate customers on our digital platforms, and offer a choice of how to bank with us. You will raise fraud awareness and support customers with complex needs to ensure financial inclusion.

This full-time role offers training in-branch, a starting salary of £27,000 for 35 hours, and a discretionary annual bonus. You will work 35 hours weekly, Monday to Friday and occasional Saturdays, with benefits

Qualifikationen

• Demonstrate excellent communication skills to engage customers.
• Ability to take ownership of customer enquiries through to resolution.
• Be resilient to a changing environment.

Aufgaben

• First point of contact for customers and deliver exceptional service.
• Educate customers about HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine best support.
• Help customers with more complex banking needs.

Kenntnisse

Customer service

Excellent communication

Empathy

Jobbeschreibung

HSBC Holdings plc in Glasgow is seeking a Universal Banker to provide outstanding service, educate customers on our digital platforms, and offer a choice of how to bank with us. You will raise fraud awareness and support customers with complex needs to ensure financial inclusion.

This full-time role offers training in-branch, a starting salary of £27,000 for 35 hours, and a discretionary annual bonus. You will work 35 hours weekly, Monday to Friday and occasional Saturdays, with benefits